Privacy Policy
Neoworld Trading Limited (hereinafter referred to as "we," "us," or "Neoworld") respects your privacy rights and is committed to protecting your personal information. This Privacy Policy aims to clearly and transparently explain how we collect, use, store, share, and protect your information when you visit our website (skillonlinelearning.com) or use our virtual course services, and to inform you of your related rights.
1. Information We Collect
We only collect necessary information for specific, explicit, and legitimate purposes, which primarily includes:
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Information You Provide Directly: Personal information you may voluntarily provide when registering for an account, purchasing a course, subscribing to emails, contacting customer support, or participating in surveys, such as your name, email address, contact details, and/or account login information.
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Information Automatically Collected During Service Use: To ensure normal website operation and optimize your experience, we automatically collect certain anonymous or aggregated information through cookies and similar technologies. This may include your device information (e.g., IP address, browser type), browsing behavior (e.g., pages visited, time spent), as well as course learning progress and activity records.
2. How We Use Your Information
We use your information only to the extent necessary, primarily for the following purposes:
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Service Provision and Fulfillment: To create and manage your account, provide the courses you have purchased, process transactions and refunds, and send related service notifications (e.g., order confirmations, course updates).
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Communication and Support: To respond to your inquiries, feedback, or support requests, and to send you course updates, educational content, or promotional information we believe may be of interest to you via email (if you have subscribed). You may unsubscribe at any time.
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Service Improvement and Security: To improve our website, course content, and service quality based on anonymized, aggregated data analysis; and to monitor and prevent fraudulent, abusive, or other security-related activities to protect the legitimate rights and interests of us and our users.
3. Sharing and Disclosure of Information
We place a high priority on the security of your personal information and commit to not selling it to third parties. We may share information only under the following specific circumstances:
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To Achieve Service Purposes: We may share necessary information with strictly contractually bound third-party service providers (such as payment processors, email service providers, website hosting platforms) who provide essential support for these services. They are only permitted to process information on our behalf.
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To Comply with Legal Obligations: We may disclose information when required by law, regulation, legal process, or mandatory governmental requests.
4. Cookies and Tracking Technologies
Our website uses cookies to distinguish user identities, remember user preferences, analyze website traffic patterns, and evaluate the effectiveness of promotional campaigns. You can manage or reject cookies through your browser settings. Please note that disabling certain cookies may affect the normal use of some website features.
5. Your Rights
Under applicable data protection laws, you generally have the following rights (subject to meeting specific conditions in certain cases):
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Access and Correction: To inquire about and request a copy of your personal data held by us, and to correct inaccurate information.
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Deletion: To request the deletion of your personal data under certain circumstances, for example, when the data is no longer necessary for the purposes for which it was originally collected.
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Restriction of Processing and Objection to Processing: To request the restriction of or object to our processing of your personal data under certain circumstances.
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Data Portability: Where technically feasible, you have the right to receive the data you have provided in a structured, commonly used format and to transmit it to another controller.
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Marketing Choices: You have the right to opt-out of receiving marketing emails from us at any time, either by using the "unsubscribe" link in the emails or by contacting us directly.
6. Data Security and Retention
We implement reasonable administrative, technical, and physical security measures (such as SSL encryption, access controls) that comply with industry standards to protect your information from unauthorized access, disclosure, alteration, or destruction. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Policy Updates
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We recommend that you review it periodically. For significant changes, we will provide prominent notice via a website announcement or email (where applicable).
8. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a complaint regarding the processing of your personal data, please contact us via:
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Email: admin@skillonlinelearning.com
We will process your request promptly.